Welcome to Hampshire

This map pinpoints some of the most exciting cultural venues in Hampshire.

We will showcase, connect and empower its creative economy

Visit Us

Opening Hours

  • Monday to Friday 9am – 5pm and evenings when there is an event, class or workshop
  • Saturdays 9.30am-1.00pm and 6.00pm-10.30pm (on event evenings)
  • Opening times may vary during school holidays

How to book

You can buy tickets in the following ways;

  • Book Online
  • In person from the box office
  • By telephone 01329 223100
  • We accept cash, cheques and most credit and debit cards.
     
  • Additional charges: £1 administration fee is applicable for all credit and debit card transactions. We will keep your tickets at the box office until the event however, we can post them to your home address for an additional 50p postage charge.
     
  • We cannot accept unpaid reservations and you must have your ticket with you to enter a performance or screening.

Access

There is easy access for wheelchair users. If you require wheelchair space, please ask when you make your booking and we will ensure that spaces are kept for you. We have a induction loop in all areas for those with hearing difficulties. Accessible toilet and baby changing facilities are also available.

Car Parking

Whilst the car park is free for our customers we are unable to guarantee the availability of on-site car parking due to heavy demand from centre users and permit holders. There are also several public car parks within easy ealking distance of the venue.

How to find us

Car
Easy access from exit 11 on M27. During weekdays 9am-6pm, the Ashcroft is unable to guarantee the availability of on-site parking due to heavy demand from Centre users and permit holders.

Bus
Routes to and from Fareham Bus Station along the High Street, including Provincial services 34, 35, 38, 57 and 69

Train
Leave the train station and walk along West Street, towards the town centre, until you reach Osborn Road South. Walk up Osborn Road South, turn right and follow the road around, past Ferneham Hall until you reach the Ashcroft
which is on the left, opposite St Peter's and St Paul's Church.

Making a comment, suggestion or complaint

How to make a comment, suggestion or complaint; and what happens next.

Your views help us to improve services and recognise your particular needs, so if you think we could do better, we want to hear from you. We also like to know when you think we did something well, and if anything in particular impressed you.

You can make a comment, suggestion or an informal complaint via email to: ashcroft@hampshireculturaltrust.org.uk or direct to us by phone on 01329 235161.

Problems with a service we provide:

  • Talking with staff will usually resolve things, so the first thing we ask you to do is to raise the matter with the staff concerned. We hope they will be able to put things right straight away, or explain why they can’t. This is often the quickest route to getting an issue resolved.
  • If you are unhappy with their response, then you can ask the department responsible for that service to review your complaint.
  • If you are dissatisfied or have concerns about the standard of service, actions or lack of action by Hampshire Cultural Trust, you can make a formal complaint.

The process and how long it takes:

  • We will acknowledge your complaint within five working days from the date of receipt and tell you how long it will take to give you a full reply. We try to respond quickly to complaints and will reply to you within 20 working days.
  • Sometimes, for example due to the complexity of a complaint, we will not be able to meet this timescale. If this happens we will write to you, and keep you fully informed of the progress being made.
  • Wherever possible we will deal with your comments, suggestions and complaints in confidence. However, in order to investigate complaints thoroughly, it may be necessary to share details of what you say.

Our expectations:

We are committed to dealing with any concerns fairly, fully and in a timely manner. In return we expect people to be polite and considerate to our staff.

Usually dealing with concerns is a straightforward process, but in a small number of cases customers pursue their cases in a way that can get in the way of investigating the complaint or unfairly take staff away from their other duties. In these cases we reserve the right to apply our management of unreasonable contact and customer behaviour procedure.

Have your say

We always welcome comments, suggestions and feedback from our customers. If you would like to get in touch, please email

ashcroft@hampshireculturaltrust.org.uk